Overview

FUSE Autotech is currently seeking technically skilled candidates with excellent interpersonal skills for our Technical Support Specialist position. This individual will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting new customer onboarding among other duties.

About the Company

Fuse Autotech has developed a Finance Management System that redefines the entire dealership financing process. It’s a methodology that allows for an entire vehicle transaction to be completed in one seamless system. A system that makes decisions based on data, not personal relationships. Fuse Autotech consolidates and improves a dealership’s finance process resulting

What You’ll Do

Reporting to VP Customer Success, the duties of the Technical support include:

  • Troubleshooting technical issues on the companies’ products
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Helping to shape troubleshooting tools and methodologies
  • Supporting the onboarding of new customers
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Communicating with R&D, Customer Success and Product teams

What You’ll Get in Return

  • Full Benefits Package
    • Medical
    • Dental
    • Vision
    • 401k with Company Match
  • Paid Parental Leave
  • Progressive PTO Package

What You’ll Bring

  • Degree in Computer Science or Information Technology
  • Prior experience in a Tech Support/QA role
  • Proven SQL experience
  • Excellent analytical skills
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

  • Do The Right Thing – Nothing is worth compromising a relationship
  • Lead By Example – Be willing to help no matter how difficult the challenge
  • Display Positive Energy – A good attitude is highly contagious
  • Be Open Minded – The only thing that is constant is change

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Fuse Autotech and is an EOE/Veterans/Disabled/LGBTQ+ employer.

Tracking

To Apply: https://www.jobg8.com/Traffic.aspx?pPlOwfK%2fiLvUW9GdRhLIRQo