Scheduled phone interview spots are limited apply today! Apply now and we will let you know how you can become part of ourREMARKABLEUW Health team.
UW Health recently received someexciting news from Best Hospitals rankings, including University Hospital being named Wisconsins #1 hospital for the ninth year in a row!
We are seeking aCommunication Center Representativeto:
Support paging, messaging, scheduling, information, and appointment services
Offer departmental support
Execute emergency plans By using:
High-quality personal computer workstations
State of the art telephone technology
Proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services Education:
Minimum – High School Diploma or equivalent
Preferred – Associates or Bachelors degree
Minimum – One year of experience in a medical, call center, or customer service environment
Required Skills, Knowledge, and Abilities:
Strong customer service and telephone answering skills.
Knowledge of and ability to use computers including various software programs such as word processing, database management, and spreadsheets.
Effective written and oral communication.
Basic knowledge of medical terminology.
Effective interpersonal communication and team skills in a complex organizational setting.
Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.
Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.
Knowledge of and/or experience with radio paging protocols preferred. Physical Requirements:
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, equitable, inclusive and ant-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.
Full time, 40 hours per week. Schedule: 4:00 pm 12:30 am weekdays.3:30 pm 12:00 am alternating weekend rotation with one weekday off per week.Hours may vary based upon the operational needs of the department.
UW Health Administrative Facilities – UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
Learn more about this opening
UW Hospital and Clinics benefits
UW Medical Foundation benefits
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