Under the general guidance of the Regional PSU Manager directs, supervises and coordinates PSU LSA/PSR staff performance, activities and functions to provide high quality patient care.

Primary Responsibilities:

  • Responsible for coordinating and overseeing the daily activities of the LSA/PSR staff.
  • Responsible and accountable for determining the LSA/PSR staff preparing work schedules, and rearranging work schedules of the LSA/PSR staff to compensate for work load and personnel shortages.
  • Assists with personnel hiring, evaluating job performance, terminating, and counseling
  • Responsible for coordinating and ensuring that the staff receives proper orientation, continuing education classes and any additional appropriate training.
  • Assist the Regional PSU Manager in monitoring expenses and payroll for staff
  • Responsible for monitoring production of work for the LSA/PSR staff.
  • Maintains and strengthens the relationships with the PSU team and collaborates with Market PBM’s, Contracted Provider and Market Quality team.
  • Serves as the representative/liaison for the PSU team in the absence of the Regional PSU Manager.
  • Monitors Logistical paperwork coming into PSU and gives weekly updates to corporate on stats for paperwork turned into PSU.
  • Creates and Monitors Accuracy Corporate Reports
  • Runs Team Huddles
  • Responsible for oversight and updates to PSU Policies, Procedures, and Processses
  • Performs other related duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED equivalent
  • 1+ years of healthcare experience with increasing responsibility
  • 1+ year of clinic operations or healthcare experience.
  • Proficiency with Microsoft Office applications including Outlook, Word, basic Excel and basic PowerPoint.
  • This is an onsite office position in Houston, TX
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease.
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • 2+ years of related experience in a clinic setting
  • Medical Assistant experience
  • Prior Practice Support Unit experience
  • Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations required
  • Knowledge of fiscal management and human resource management technique
  • Knowledge of office management techniques and practices
  • Skill in gathering, analyzing, and evaluating data
  • Skill in written and verbal communication
  • Ability to exercise initiative, problem solving, decision-making
  • Ability to establish priorities and coordinate work activities
  • Good communication and customer service skills

Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: medical assistant, coordinator, healthcare, medical, Houston, TX, TexasTracking

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