Overview

Customer AdministratorWork with an AV Integrator who is invested in your success and professional growth – literally! Take advantage of tailored training plans and company investments in training and certification while getting paid to perform in the Customer Administrator role.Company InformationBased in Fort Worth and founded in the mid-80s our client is a full-scale AV integrator with many large and notable projects under their belt. They have relationships with several influential design and consulting firms and have been involved with many high-profile AV Projects in the DFW area. Our client is a very employee focused company who places value on continuing education and industry accreditation. As a result they contribute much of their success directly to their employees. They are highly recognized and have received accolades in the DFW area for their commitment to talent development and their commitment to excellence. They are also recognized as a whole and as individuals on a national level through industry specific organizations and publications for their commitment to technical education and excellence. In addition to their focus on professional development, quality, and service they are also committed to giving back to the community by being involved with charitable works locally.Employees are Appreciated HereHealth InsuranceDental/VisionPaid Time Off401K with company matchCompany investments in training and developmentIndividualized training plans to assist in career growthRich company cultureClose Proximity to Dining, Green Spaces, Entertainment, Exercise Facilities, and moreYour Role with the CompanyThe Customer Administrator serves as the initial point of contact for clients experiencing issues with their AVL systems, provides administrative support for the Customer Support Team, ensures effective communication between Customer Support and customers, coordinates and schedules Customer Support activities, prepares quotes, purchases and returns equipment, and submit completed work orders for billing, supports the front office.Background Profile5-8 years of experience working in a professional office setting in a support roleExcellent written and verbal communication skills and proficient with Microsoft Office productsProfessional AppearanceTenureAbility and willingness to travel and/or work evenings, weekends, overtime, and long hours to perform service if needed.Exposure to completing project reports and entering project codes with extreme accuracyExperience working with work orders (open, quote, manage, close and invoice)Knowledge in scheduling technicians (scheduling, dispatch, verify arrival)Demonstrated ability to troubleshoot and repair Audio/Video/Lighting systems preferredIND5Tracking

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