Overview

JOB This position serves as an analyst and project manager, analyzing workflow and Town business processes, managing electronic content systems, and designing and implementing computer applications to enhance the work performed by Town departments. Responsible for the installation and management of associated applications and/or similar electronic content systems: Laserfiche, JustFOIA, Granicus LiveManager, Exchange Compliance Management, SharePoint, OnBase, and CivicPlus, ensuring that they are aligned with strategic objectives of their business units. Work involves developing and understanding of department business processes by interviewing staff, analyzing information, modeling and documenting processes, identifying any problems and possible solutions; researching hardware, software, and database solutions to resolve business concerns with available technology; researching software and working with vendors to specify Town needs; working with staff and vendors in software maintenance, support and testing; and providing training and end-user support to diagnose and resolve operational problems in software and hardware. Work requires a high level of technical knowledge in enterprise-wide electronic content management/document management applications, understanding server systems, and understanding integration of digital solutions. Work is performed in conjunction with other Information Technology (IT) team members and business owners. The position is evaluated through annual goals, customer service surveys, conferences, records and reports, and successful implementation of change management and system stability.Tracking

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