Job Title: BDC / Service Receptionist

Stevinson Lexus of Lakewood is seeking BDC / Service Receptionist to join their Service team. Previous dealership experience preferred.

Compensation: $14.00-$16.00 based on experience

Work Hours: 9:00am-6:00pm M-F (8:00am-4:00pm every other Saturday) * When working on Saturday only work 4 days of the M-F schedule

Job Description Summary
Assists the Service Team in scheduling appointments for customers through taking inbound calls and making outbound calls. Communication with service team on customer related matters.

Duties and Responsibilities

Answer all phone calls that come into the service department in a professional and friendly manner.
Incoming phone calls:

Schedule appointments for the service department.
Verify customer information
Transfer phone calls to the proper department or individual as necessary.
Document call tracking as directed.
Providing information to customers regarding warranty and pricing as directed by management.
Follow proper phone etiquette vat all times as directed by management.

Outgoing phone calls:

Perform service appointment reminders.
Perform parts notifications.
Perform outgoing phone calls to generate business for the dealership, in the interest of customer satisfaction or as directed by management.

Handle customer concerns tactfully, promptly, and with genuine concern for the customer’s problems.

Skills and Requirements

No prior experience or training
Previous Call Center or Receptionist experience is helpful
English language required, (Bilingual a plus)

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work is performed in an office environment and uses a computer, telephone and other office equipment as needed


Health care coverage offered including medical/dental
401k Plan (retirement benefit)
Paid Holidays/vacation/sick leave
Life InsuranceTracking



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