Overview

Job Purpose:
Estimates automotive body repairs by ascertaining body damage; developing estimates; preparing work orders; contacting insurance company; maintaining customer rapport.

Duties:
* Ascertains automotive body damage by conducting inspections and examinations.

* Develops estimates by costing parts, supplies, and labor; calculating customer’s payment, including deductibles.

* Obtains insurance estimates by contacting insurance companies; reviewing damage estimates with insurance adjuster; resolving repair and replacement requirements.

* Prepares work orders (WO) by describing repair and replacement services required; obtaining approval signatures; entering WO into work management system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns; arranging temporary transportation.

* Maintains body shop records by recording repair and replacement actions.

* Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.

* Enhances body shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Estimating, Planning, Analyzing Information , Reporting Research Results, Data Center Experience, Strategic Planning, Attention to Detail, Informing Others, Requirements Analysis, Customer Service, Safety ManagementTracking

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