Technical Sales Engineer Master company product features, functions and benefits to convey and demonstrate the value to prospects and customers alike.
SMCI is seeking Sales Engineers (Technical) to support a leading financials focused solution. In this role, the Technical Sales Engineer will be focused on delivering value to our clients by being the technical pre-sales engineering expert and provide technical integrations support to onboarding new clients to our client s solutions. Additionally, the Technical Sales Engineer will work with our clients to ensure that solutions and services meet their business objectives as their trusted technical advisor.
The Technical Sales Engineer will interact with the company prospects and customers at various stages in the Sales process to demonstrate product features and benefits. As an extension of the Sales team, this role is critical in helping to understand the customer s needs and how to leverage the product to accomplish those goals. It will also be important to possess a working knowledge of the competitive landscape, partner tools and items on the roadmap in addition to existing products or services. You will also be expected to represent our Core Values by championing them with the commitment that demonstrates a true understanding of their significance.
Interacts with prospects and customers via telephone, email, online chat, or in person to provide support and information to help generate new sales, expansion opportunities.
Establishes relationships with key stakeholders at various levels within account to strengthen partnership and drive through key initiatives and drive adoption through sharing of best practices.
Accurately and comfortably demonstrate platform capabilities to client stakeholders and assist as a technical advisor to integrations
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Attends critical meetings with various internal stakeholders as liaison sharing prospect/customer needs, challenges and trends to further awareness within the organization.
Assists Customer Service Managers (CSM s) as a secondary point of escalation to quickly address customer s needs.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Drives adoption through ongoing product training and sharing of best practices.
Focused on activities leading to continued customer satisfaction, expansion and retention.
Excellent communication skills including active listening.
Service-oriented with a consultative approach when addressing customer needs and the ability to secure buy in and drive adoption.
Demonstrated ability to meet/exceed KPIs and quotas.
Build and manage DEMO models that accurately show capabilities of software and services
Proficient computer skills with the ability to learn new software. Microsoft Office, CRM, support platform or helpdesk experience required.
Experience in the Financial Services industry with technical knowledge of ATM, ACH, Transfers and Payments
Highly preferred knowledge and hands on experience with Java and .Net application integrations including knowledge of API s, R&S, and Database technologies (SQL Server, AWS, AZURE, MongoDB, etc.
Sound understanding of several SDLC methodologies for integrations and application build life cycle
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
Bachelor s degree is recommended and 5 or more years of equivalent experience.
Technical Sales Engineer or client service experience required.
Account Management experience a plus.
Software/SaaS experience required.
Some experience with the product or service to which the specialist will be assigned preferred.
Required Skills: .NET; BANKING; Financial Services, ACH, ATM; JAVA; MONGODB; ;SQL SERVER; AGILE.
Don’t hesitate! Submit your resume today.
SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.
(No third parties, please)
(H1 sponsorship currently unavailable)
(Local candidates only, please)
– provided by Dice
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