Overview

The Porsche 911 Restored – Reimagined – Reborn

Since 2008, boutique restoration house Singer Vehicle Design has been sharing its obsession to celebrate the Porsche 911 – and with more than 100 commissions globally delivered to date, that obsession has been mastered through the craftsmanship of its artisan team and the ability to envision its clients’ desires to reimagine the ultimate bespoke air-cooled 911. Through the highest levels of creativity, performance, engineering, and technology – and now, partnerships with iconic and globally recognized organizations like Williams Advanced Engineering — Singer has become THE symbol of why “everything is important.”

Client Experience Administrator, Operations

Singer Vehicle Design (SVD) is seeking a Client Experience Administrator to join our world-class team. SVD is redefining what an iconic performance automobile can be.

Our client experience team is responsible for ensuring that our customer’s journey from first engagement through to delivery, is as exceptional as our cars.

The Client Experience Administrator, Operations provides support in managing internal processes and dataflows to provide a seamless client experience.

Essential Duties

Elevate the Singer Vehicle Design brand and ensure every point of contact is an excellent experience.
Support in executing and maintain operational policies, procedures, and programs, designed to improve the overall client journey.
Support in developing high-quality, technical, and/or nontechnical information for prospects, partners, and clients.
Track and report on Singer’s 3Cs communication strategy.
Manage the structure, templates, assets, and informational logs for all client interaction.
Be accountable for internal data management and reporting.
Work in a cross-functional team environment as a strong team player and demonstrate the ability to work with other functional groups to achieve company-wide goals.
Support Singer CX Team as necessary with administrative tasks.

Physical Demands/Work Environment

Must be able to travel for business, including occasional travel by commercial airplane.
Must be able to work in a seated position for long periods of time.
Must be able to use fingers, hands, and arms at a computer keyboard for long periods of time.
Must be able to work in a standing and/or walking position for long periods of time.
Must have the ability to speak clearly and distinctly and hear and be heard and understood in person, by telephone and email.

Qualifications

Bachelor’s degree in Business Administration or another relevant field is desired.
Expert user of Microsoft Excel and PowerPoint.
Previous work experience in a professional working environment.
Previous work experience in a customer-facing role.
Team oriented, strong ability to multi-task and work in a fast-paced environment and to meet multiple deadlines.
Strong organizational, problem-solving, and collaborative skills with the ability to prioritize effectively and efficiently within and across departments.
Professional appearance, excellent verbal and written communication abilities.
Prior experience in a rapidly growing business environment.
Ability to work independently and from home.

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Benefits Package:
Singer Vehicle Design Benefits Package includes Medical, Dental, Vision, and Life Insurance, Aflac Supplemental/Indemnity Plans, Paid Time-Off (PTO), and nine company-paid holidays.

IMPORTANT NOTICES:
This position is not limited to those duties in this job advertisement. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of Singer Vehicle Design. The description above is intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Singer Vehicle Design is an equal opportunity employer that values diversity and is dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.Tracking

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