The following statements are intended to describe the general nature and level of work being performed and are not intended to be a complete list of all responsibilities, duties and skills required. SUMMARY Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls. Provides services and care for residents and patients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages. May fax and photocopy information as needed. Maintains current resident / patient and staff directories May accept job applications and forwards to appropriate department. Announces emergency codes and instructions over public address system as required. Assists Residents, family members, and others with inquiries regarding Resident and facility information. Great customer service skills, as we are the Employer and Provider of choice. ENTRY QUALIFICATIONS Minimum high school diploma or equivalent. Exceptional customer service skills and telephone etiquette. Solid PC skills (Microsoft Office products) SUPERVISORY RESPONSIBILITIES N.A. PHYSICAL DEMANDS AND ENVIRONMENT Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER REQUIREMENTS Agrees to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents’ protected health information. Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of such information. Monitors and ensures compliance with company policies, procedures and state and federal law.
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