Overview
DescriptionWe are looking for a top-notch contact center sales/service representative to help support, drive and grow our business. This is a phenomenal opportunity for a passionate, upbeat sales agent to join a fast-growing innovative organization. ESSENTIAL DUTIES AND RESPONSIBILITIES:? Drive incremental sales through inbound (and some outbound) campaigns.? Contact customers that have visited our website (e.g. abandoned carts) to assist them with placing or finalizing an order.? Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world-class sales and customer service experience.? Process product orders for customers.? Assist customers with website navigation, online checkout process, or technical issues.? Provide detailed notes and documentation for each customer interaction.? Maintain acceptable sales record, conversion rates, and average basket size.? Maintain acceptable customer satisfaction and quality monitoring ratings.? Maintain acceptable productivity, schedule adherence, and utilization levels.? Meet all other individual performance metrics.? Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.RequirementsEDUCATION/EXPERIENCE REQUIREMENTS:? High School Diploma or GED (some college preferred)? One year inbound phone sales experience and two years total contact center experience preferredKNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:? Top-notch sales skills with a strong customer/relationship focus? Ability to thrive in a fast-paced, high-energy, change-oriented environment? Stellar communication skills? Punctual and dependable? Hard-working with excellent attendance? Superior computer and typing skills? Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays, Holidays)OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ().
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