DescriptionOfficeTeam in Fort Worth is partnering with a growing and prominent company looking for a Customer Support Specialist with AVL experience! This person will serve as the initial point of contact for clients experiencing issues with their AVL systems and also provides administrative support for the internal staff. Customer Support Technical Administrator will be responsible for: + Provide an effortless service experience for clients+ Proactively communicate and engage with clients; provide initial troubleshooting and issue resolution for clients+ Process the repair, bench testing, and return of products to clients+ Open, quote, manage, close and invoice work orders (WO) + Answers the phones + Ensures ? 95% of all WO’s are acted upon in some capacity within 48 hours+ Closes and prepares invoices for completed WOs within 48 hours of WO completion+ Coordinate with customers and notify other departments of customer’s requests and concerns; follow up with customers to ensure their complete satisfaction+ Notifies specific sales team members of concerns with a client before client has opportunity to contact the sales teamRequirementsIf you have at least 2 years of technical support or Customer Service Experience and experience with AVL, please apply today! The company is looking for efficient customer service oriented individuals to join their team today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ().Tracking

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