DescriptionThe Director of Client Services & Program Management will be responsible for project and program oversight and performance while providing business planning, market analysis, technology and business solutions, support for new business development and coordination of key services to advance the organization.Strong experience in the customer experience space and mastery of programs/projects within span to be able to respond to customer questions on the fly, as well as, provide consultation and oversight to project, engineering, and operations teams.• Manage individual resources and teams supporting individual programs with attention to increasing innovation, energy, and motivation. Interact with program officials regarding issues and status of the project.• Prepare operations and management reports, organize, track reports and communicate current status of program projects to clients and executive management.• Monitor and analyze performance data and reports results, coordinate training activities to keep staff current on agency programs and customer service objectives.• Keep Customer/Federal Program Managers and CORs abreast of new, existing, and possible emerging program issues or concerns.• Coordinate financial and staffing resources for programs.• Manage the activities of sub-contractors, partners, vendors and task order managers.• Research and present information about new and innovative technologies and how the program could leverage those technologies into current processes and procedures.• Interface with stakeholders to assure communications are professional, comprehensive, understandable and meet or exceed expectationsIf you are interested please call or send your resume in confidence to Cesario Brooks.RequirementsPMP Certification and/or ITIL certification needed.Candidate must be able to obtain or maintain a minimum Public Trust level security clearance. Top Secret is preferred.Bachelor’s degree or 8-10 years of related experience, including supervisory experience in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.Master’s degree preferred but not required.Experience with successfully obtaining ATO (Authorization to Operate) from federal agencies/programs.Technology+ MS Office Suite, MS Project+ Other software associated with project plans, scheduling, etc.+ Salesforce CRM knowledge or prior experience+ Contact Center technology such as Genesys, NICE InContact, Avaya, Cisco, etc.+ IVR’s, Workforce ManagementIf you are interested please call or send your resume in confidence to Cesario Brooks.Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was No. 1 on Forbes’ annual ranking of America’s Best Professional Recruiting Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States.© 2020 Robert Half Finance & Accounting. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ().**Salary:** $150,000.00 – $200,000.00 / Yearly**Location:** LANDOVER, MD**Date Posted:** January 27, 2021**Employment Type:** Full-time**Job Reference:** 04684440**Staffing Area:** Full-Time Accounting u0026 FinanceTracking



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