Overview

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Candidate will be responsible for the implementation of robust operational control framework within Loans Operations globally. The candidate will form part of a global team focused on operational control responsibilities, working in collaboration with the existing Loan Operations and Client Risk & Control teams and management structures to ensure an effective control environment. This is an important role, reflecting the increasing criticality of strong operational control focus within a large global organisation .

The group is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The group works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data
Key Responsibilities:
The individual will be responsible for the following in relation to Operations Control for Loans Operations: This is a SVP/Director level role.
Operational Control
– Management of remediation efforts in response to an OCC Supervisory Letter specifically on Loans and another letter on risk management and controls. This will involve project managing the overall plan and assisting in identifying or implementing solutions
– Self-Assessment of Controls – ensure that all key controls are included in Managers Control Assessment (MCA) process, perform MCA testing and/ or confirm the veracity of MCA testing in line with how the process operations.
– Assist in designing and implementing additional controls and process to strengthen overall control environment. Recommend appropriate and pragmatic solutions to risk and control issues
– Targeted process reviews – lead global control reviews of high risk or key regulatory processes/functions across the ICG Loans Ops teams to identify gaps in control design of control effectiveness; Develop and execute targeted review plans and schedules
– Collaborate with teams across the business and determine impact on the overall control environment of any noted issues
– Oversight of operations CAP management including tracking operations activity and remediation to ensure sustainable actions are embedded to resolve open issues.
– Audits – assist in planning for an audit, including identifying gaps in critical processes and ensuring CAP are raised prior to the audit and assist in collation of deliverables
– Assist Loan Operations team in the reduction of End User Computing and reduction of risk using EUCs
Governance
– Governance – drive operational control initiatives and governance as and when required
– Develop reporting and tracking of key issues, MRA status and Control KRIs . Develop regional / global KRIs and ensure function heads have a Control Dashboard to provide management with a clear view on ongoing risks/issues
– Policy/ Guidelines – Policy/ Guidelines development, standardization, awareness, implementation assistance, and enforcement of related policies globally
– Advisory – Subject matter knowledge (for key requirements such as payment controls, End User Computing, escalation process, near miss requirements) and trusted advisor on risk and control issues to management and staff
– Change Management – Review process changes/implementation which may impact controls
Leadership
– Manage a team focused on operational control, monitoring exception reports, data quality oversight and control reporting
– Projects – Lead regional or global risk and control related projects;
– Innovation – develop methods to make the function more efficient and ensure local processes are considered in global initiatives.
– Use communication skills to influence a wide range of internal audiences including product, function, or regional executive management partners
– Relationship Management – Develop strong partnerships within the ISG Operations & Technology groups, as well as other organizations supporting ISG activities (IA, Compliance, etc)
– Work with the independent ICG O&T control function, Compliance and Internal Audit to ensure compliance with all requirements and timely responses to queries.
– Training – development of a risk and control training and awareness program, including providing guidance on all aspects
– Approvals – Provide review on process changes/implementation which may impact controls – eg. control change and new process acquisition
– Migrations – ensure all migrations satisfy local requirements relating to ROAC , ICSA , DPO etc
Qualifications:
– 15+ years of experience, including 8-10+ years’ managerial experience
– Business related degree or equivalent experience
– Further risk related qualifications would be beneficial
– Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Knowledge/Experience:
– Knowledge of risk and controls gained through previous roles.
– The ability to quickly identify areas of weakness
– Experience of an operations environment and awareness of the related risks a must.
– Loan Operations and/ or Credit Risk Management knowledge
– Regulatory concepts and other key areas of risk within the operations and data environments
– Ability to perform reviews or processes and identify issues/ gaps or self- assessment processes
– Experience in managing projects or leading large initiative
Skills:
– Ability to manage control practices demonstrating a risk-based approach
– Proven success in leading a team
– Exhibit strong written and verbal communication skills.
– Possess the ability to work with various levels of management and build and maintain effective working relationships
– Strong influence/negotiation skills.
– Able to interact with Auditors, Compliance and Independent Controls Groups as required.
– Ability to proficiently use MS Office products, particularly Excel and PowerPoint
Competencies:
– Able to interact with Auditors, Compliance and Independent Controls Groups and to have the ability to influence & negotiate
– Ability to build strong relationships at various level.
– Ability to work to tight deadlines as part of a team.
– Willing to be involved in all aspects of a task.
– Can make decision quickly.
– Exhibit good attention to detail while focused on delivery.
– Ability to work on several initiatives concurrently and cope with changes in priorities.

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