Overview
Order Processor Administrative Coordinator**job details:**+ location:Atlanta, GA+ salary:$21 per hour+ date posted:Friday, January 29, 2021+ experience:Experienced+ job type:Temp to Perm+ reference:AB_+ questions:**job description**Order Processor Administrative CoordinatorWould you like to work from home? This role is responsible for providing dedicated support for our customers and business partners by processing orders and inquiries. The OPA will research and resolve issues for Parts and Catalog customers and business partners using CCNA order management systems based on established service level agreements.+ Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.+ Recommend systems and process improvements.+ Ad hoc projects – Assist with special projects as needed.+ strong customer service, problem solving, issue resolution, and communication skills.+ Ability to multitask effectively in a fast-paced environment.+ Building collaborative relationships+ Knowledge of CCNA, Order Management, and Customer Support processes and systems.+ Sense of urgency, detail oriented, and able to provide clear and thorough documentation in the Inquiry Database.+ People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision.+ Express ideas precisely, persuasively and effectively; listen and respond appropriately to Customers and co-workers and all levels of management in an effective professional manner.+ Commitment to and passion for continuous improvement.+ Degree preferred but not required.ResponsibilitiesProvides single point of contact for parts and Catalog Customers. Responsible for handling phone calls and emails from customers or internal stakeholders and entering them into the Inquiry Database. Customer issues .+ Provides single point of contact for Parts and Catalog Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and entering them into the Inquiry Database. Customer issues and resolutions must be captured and documented correctly.+ Manage Customer Orders and Returns – Create orders and returns as needed to meet customer needs while minimizing cost to serve.+ Responsible for working with appropriate CCNA stakeholders and business partners to resolve issues and provide resolution to customers.+ Resolve issues reported via phone and email while also owning, researching, monitoring, and following up on 2nd level inquiries as needed throughout the day.Skills+ Oral Communication+ Organization (2 years of experience is required)+ Working Independently (1 year of experience is required)+ Problem Solving (2 years of experience is required)+ Administrative Duties+ Multi-tasking (2 years of experience is required)+ Microsoft Office (2 years of experience is required)Education+ Bachelors (required)Qualifications+ Years of experience: 5 years+ Experience level:ExperiencedShift: FirstWorking hours: 8 AM – 7:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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