Business/Project Manager**job details:**+ location:San Bruno, CA+ salary:$30 – $52 per hour+ date posted:Friday, January 29, 2021+ job type:Contract+ industry:Retail Trade+ reference:818496**job description**Business/Project Managerjob summary:**Position Summary**The Trust & Safety (T) Group within Walmart Global Ecommerce is responsible for defining, enforcing, and promoting policies, programs, and products to ensure safe transactions and maintain trust across our marketplace business. Part of T responsibilities include mitigating risks around Intellectual Property, and the Brand Engagement Manager will play a key role in building and maintaining strong relationships with Brands and Rights Owners, and enhancing our Intellectual Property tools, policies, and processes to help mitigate legal risk.**Position Description**The Brand Engagement Manager will oversee onboarding new Rights Owners onto the Walmart Brand Portal (Brand Portal) designed to make Intellectual Property management and reporting easier for Rights Owners on Walmart marketplaces. The Brand Engagement Manager will also provide support to Rights Owners as they use the tool, collect feedback from Rights Owners to improve the usability of the tool and help prioritize the development of new features. The Brand Engagement Manager will be responsible for maintaining key relationships with Brands and Rights Owners and partnering with internal teams to help enhance and scale our Intellectual Property tools and policies. This role will work closely with external partners, Legal, Customer Support, Merchants, Corporate Affairs, and Technology teams.**Responsibilities:**+ Support onboarding of Rights Owners onto the Brand Portal+ Manage and scale support for Rights Owners active in the Brand Portal+ Help troubleshoot technical issues in partnership with Technology teams as necessary+ Gather Rights Owners’ feedback and translate needs into product requirements**Qualifications:**+ 5+ years relevant experience, preferably in Intellectual Property, risk management, policy enforcement, or legal operations+ strong communication skills over email, phone, and in-person. Must be able to de-escalate conflict, understand legal sensitivities, and create scalable solutions+ Ability to analyze large data sets to identify patterns and use insights to drive improvements+ strong organization skills, ability to distill large concepts into clear and cohesive communication suited for the audience+ Comfortable working with product and tools, identifying bugs and communicating with technical teams+ Ability to develop deep understanding of complex Intellectual Property use caseslocation: San Bruno, Californiajob type: Contractsalary: $30 – 52 per hourwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:+ Participate in the prioritization of new features+ Serve as first point of contact for escalations from Brands and Rights Owners and internal teams+ Build and maintain relationships with key Brands and Rights Ownersqualifications:+ Experience level:+ Minimum 3 years of experience+ Education: Bachelorsskills:+ Business AnalysisEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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