Sr Business Analyst – CRM
Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for a Senior Business Analyst to join our amazing Information Technology team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
Enterprise Holdings is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a team that creates and delivers powerful technical solutions for our branch locations and employees across the world with the resources and support to develop in a variety of career paths.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
As a Senior Business Analyst, on the Customer Relationship Management (CRM) Team, you will be responsible for developing, interpreting, reviewing, validating, documenting and maintaining business and functional requirements. You will evaluate business requests to determine feasibility, research and identify options and recommend solutions that best serve business needs. You will also present information and track and respond to questions related to business standards. In addition, you may participate in acceptance testing, identify potential problems and research opportunities to minimize complexity. You will actively investigate, interpret, collaborate, understand and document the application functionality from the business perspective. You will need to acknowledge and interpret the business goals, objectives and desires for application improvement through system enhancements, process improvements and issue resolution.
You will serve as the primary interface between product management / the business and the IT team. This is the perfect opportunity for a self-directed, detail oriented, technically curious individual with strong interactive and personal written and oral communication skills. You will be responsible for demonstrating your leadership capabilities in meeting facilitation, collaborating, conflict resolution and obtaining your desired results from team members.
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
3 or more years of IT Business Analyst experience or similar analytical experience
2 or more years of professional experience supporting Microsoft Dynamics or similar CRM platform
Excellent analytical and problem-solving skills
Must have strong attention to detail and ability to document both functional information and processes
Experience working in enterprise systems in a global company
Experience in leading large-scale projects from requirements gathering to effectively communicating with the business as well as the CRM team
Participate in design session to help shape the direction of the CRM system development
Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
Possess exceptional communication skills; verbal, written and presentation
Must have proven success communicating and collaborating with all levels of management
Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
Basic knowledge of JIRA/Confluence or another Project Tracking System
Familiarity with regression testing, release testing, and troubleshooting system issues
Must have strong working knowledge of Word, Excel, PowerPoint and Visio 2010
Experience displaying leadership, team centric and strong solution orientation skills
Consistently demonstrates personal ownership of tasks, projects and job performance
Ability to work with development team members to communicate a detailed understanding of business requirements
Experience developing end user “call to action documents, training materials and detail job duty documentation
Ability to collaborate with developers to establish the technical vision and analyze options to complete a customer request
Strong people and management skills to interact with colleagues, cross-functional teams, and third-party vendors
Ability to maintain confidential information
Must be committed to incorporating security into all decisions and daily job responsibilities
Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
5 or more years of IT Business Analyst experience or similar analytical experience
Experience with Microsoft Cloud and Azure is preferred
– provided by Dice
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