Overview

SummaryPerform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.DutiesCollect, count, and disburse money, do basic bookkeeping, and complete banking transactions.Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.Answer telephones, direct calls, and take messages.Compile, copy, sort, and file records of office activities, business transactions, and other activities.Complete and mail bills, contracts, policies, invoices, or checks.Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.Compute, record, and proofread data and other information, such as records or reports.Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.Review files, records, and other documents to obtain information to respond to requests.Deliver messages and run errands.Complete work schedules, manage calendars, and arrange appointments.Process and prepare documents, such as business or government forms and expense reports.Monitor and direct the work of lower level employees.Train other staff members to perform work activities, such as using computer applications.Prepare meeting agendas, attend meetings, and record and transcribe minutes.Troubleshoot problems involving office equipment, such as computer hardware and software.RequirementsPrepare cash for deposit or disbursement.Execute sales or other financial transactions.Collect deposits, payments or fees.Confer with coworkers to coordinate work activities.Respond to customer problems or complaints.Answer telephones to direct calls or provide information.Compile data or documentation.File documents or records.Send information, materials or documentation.Operate office equipment.Check data for recording errors.Proofread documents, records, or other files to ensure accuracy.Maintain inventory records.Sort mail.Distribute incoming mail.Search files, databases or reference materials to obtain needed information.Provide information to coworkers.Monitor inventories of products or materials.Schedule appointments.Prepare employee work schedules.Prepare documentation for contracts, transactions, or regulatory compliance.Supervise clerical or administrative personnel.Proofread documents, records, or other files to ensure accuracy.Train personnel.Transcribe spoken or written information.Record information from meetings or other formal proceedings.Maintain office equipment in proper operating condition.Make travel, accommodations, or entertainment arrangements for others.Nice To HavesMust love childrenAdobe Systems Adobe AcrobatData entry softwareIntuit QuickBooksMicrosoft AccessMicrosoft ExcelMicrosoft PowerPoint10-key calculatorsBilling softwareBookkeeping softwareDesktop computersGoogle DocsMicrosoft OfficeMicrosoft WindowsMicrosoft WordPersonal computersPhotocopying equipmentScannersVoice mail systemsWeb browser softwareWord processing softwareBenefitsPaid time off and sick leave after initial 90 days. Tuition reimbursement. Paid professional development. Paid holidays.Tracking

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