Overview

Business Group Highlights

Civilian, State and Local
Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Provides Tier III technical software, problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions and provide expertise to solve technical support issues for end-users of the organization’s products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and prioritize for proper action. Resolves problems or contacts quickly and efficiently. Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available. Conducts technical research to resolve issues as they are presented. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. Has a headset and answers calls, emails and tickets as they are presented. Position is located in Kearneysville, WV

Qualifications

  • Requires High School diploma or 4-5 years customer service experience
  • Must be a United States Citizen
  • Must have an active Public Trust or be eligible to apply for and obtain.
  • Must have a A+ or Sec+ certification

For Colorado Residents

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). – provided by DiceTracking

To Apply: https://www.jobg8.com/Traffic.aspx?yrDKNTi7K1zLqxfYubY7jgw