Monday – Friday

8:00 am – 5:00 pm

$11.86 per hour


Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
Respond to basic questions from insureds and agents
Prepare correspondence and other policy documents as needed
Process new business using workflow and QL. Transactions must be completed accurately and within established time standards
Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met
Efficiently utilizes resources to provide accurate and timely information and guidance to customers
Effectively operates systems and applications including computer desktop, Microsoft Outlook, phone systems and the internet
Maintain regular and punctual attendance
Perform other duties as requested by management


High School degree or equivalent training or experience in a business-related field, or a minimum of 6 months related work experience is required
Prior customer service experience preferred
Ability to review, record and organize written data from a variety of sources
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required
Ability to handle confidential and proprietary information is critical
Must be able to type a minimum of 25 WPM
Successful completion of Proficiency Assessments
Proficiency with computers is mandatory
Knowledge of Microsoft Outlook and keyboard shortcuts is desired
Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levelsTracking



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