Overview
ABOUT PALISOCIETY:Palisociety is a collection of unique hotels and residences that are synonymous with authenticity, style, innovation and good old-fashioned hospitality. We take to heart that few things in life are as transformative as the people and places you encounter when you travel. Because when all is said and done, its about the experience.ABOUT PALIGROUP MANAGEMENT:Paligroup is a fully integrated branded real estate development and hospitality operating company that acquires, programs, develops, owns, and operates unique hotels and residences. Our proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Avi Brosh founded Paligroup in 1998 and serves as its CEO.The company’s track record, current portfolio and forthcoming properties are designed to provide customers with a unique and aspirational experience. Each Paligroup branded property has a distinct personality specifically tailored to best serve its local market and neighborhood, all featuring a contemporary, sophisticated design and personalized service.Palihouse Miami Beach | Front Desk AgentWHO WILL LOVE THIS POSITION?An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodatedAn individual who is independent, self-driven and a problem solverPOSITION PROFILE: The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.ESSENTIAL FUNCTIONS:Liaise and communicate positively with guests, colleagues, and vendorsStrengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offeredExecute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standardsExecute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standardsExecute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performanceInputs and receives resident information into Opera and other interfaces as requiredExecute all cashiering processes, inclusive of posting charges to accounts in Opera Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patronsEnforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel managementComply with company and departmental rules and regulations at the hotelMaintain a professional, neat and well-groomed appearance adhering to hotel grooming standardsCommunicate all GST complaints and issues to the Housemaster and/or SupervisorConduct multiple property safety and security walks-throughIn the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.Perform any other reasonable duties as required by managementREQUIREMENTS:Skills/Knowledge Required:Must possess a positive attitudeMust be energetic and outgoingMust be service orientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerFlexible schedule- must be available to work a variety of shiftsFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guests service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataQualification Standards:Education: College degree preferredExperience: Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingGrooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided) Paligroup Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Must be able to stand for long periods of time * Must be able to push, pull or lift up to 25 lbs.
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