Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe its about more than just our service, we believe its about creating healthier living environments for homeowners as an ESSENTIAL SERVICE.
Job Purpose:
Receive all inbound calls and emails to assist customers per their needs including, but not limited to, payments, scheduling, conflict resolution, and selling of additional residential services
Appropriately notate all accounts and complete all necessary paperwork in a timely fashion
Create monthly route based upon service professionals assigned territory and ensure accuracy and readiness of daily schedule
Complete additional tasks and projects as needed
Problem solves customer accounts for current and future needs
Ability to describe and sell residential pest services to new and existing customers resulting in monthly commissions
Focus on consistent customer communication
Partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service Expectations:
THE NORTHWEST WAY
Serves as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards
CUSTOMERS FIRSTWith all we do, begin and end with the customer in mind.DO WHAT IS RIGHTIn every situation, we can choose to do the right thing.BE HUMBLEPut others first in everything we do.BE EXTRAORDINARYAlways go beyond what is usual or ordinary. Make a difference.MOVE FORWARDContinue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.

What We Offer
Competitive pay and ability to earn monthly sales commissions
Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
401(k) plan with company match,employee stock purchase plan
Paid vacation, holidays, andsick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program Why Northwest?
Youve seen the Mouse on our billboards and trucks around town, now you can be part of the Northwest Exterminating Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with Northwest Exterminating. As part of the Team, youll make a difference in peoples lives by creating healthier living and working environments with our Green Home Services. With over 65 years’ experience and continuous growth across the Southeast, Northwest will give you the stable work environment you need to advance your career. Consistently voted one of Atlantas Top Workplaces, Northwest’s family-like culture is about making you feel welcome and empowered. Come create extraordinary opportunities for yourself with Northwest!
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! ExperiencePreferredExterminating experience not required; Northwest will invest in your trainingEducationRequiredHigh School/GED or betterSkillsRequiredCustomer ServiceInterpersonal SkillsCommunicationProblem solvingPlanning & OrganizingMultitaskingBehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupPreferredLoyal: Shows firm and constant support to a causeMotivationsPreferredFinancial: Inspired to perform well by monetary reimbursementJob Security: Inspired to perform well by the knowledge that your job is safeGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Tracking

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