World renowned hospital with terrific track record of promotion (8 of the managers of departments started in the entry roles 2-4 years ago!) is hiring for several entry positions within their healthcare administration teams.POSITION SUMMARY:The New Patient Coordinator (NPC) is often the first impression a patient has of the hospital. This role is critical to a patients experience and their entry into the hospital system. In this role, you provide administrative support and coordination for aspects of patient care for new patients. This role highlights features of customer service and administrative responsibilities.PRIMARY DUTIES AND RESPONSIBILITIES: Provides administrative support and coordination for all aspects of patient care for both new and/or established patients. Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary. Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services. Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management. Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills. Provides program specific information to callers and refer calls as necessary. Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines. Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments. Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate. Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to function as an integral member of the team Excellent communication, organizational, and customer service skills Strong attention to detail Must possess the ability to multi-task and problem solve on the spot Excellent phone etiquette PC proficiency required.Please email your resume to for immediate consideration.
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