Purpose of Job Supports patient care delivery by providing clerical services. Job Requirements Education High school diploma, General Educational Development (GED) or equivalent required Experience License/Certifications Skills/Knowledge/Abilities Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication. Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people. Medical terminology preferred. Ability to utilize a variety of computer applications. Excellent grammar, punctuation, spelling, and presentation layout skills. Knowledge of office procedures and principles of record keeping. Ability to read medical records. Ability to type 30 to 40 wpm with accuracy. Physical Requirements Weight Demands Medium Work – Exerting up to 50 pounds of force. Physical Activity Occasionally Performed (1%-33%): Climbing Crawling Kneeling Sitting Frequently Performed (34%-66%): Balancing Carrying Crouching Distinguish colors Keyboarding/typing Lifting Pulling/Pushing Repetitive Motions Stooping/bending Twisting Constantly Performed (67%-100%): Fingering/Touching Grasping Hearing Reaching Seeing/Visual Speaking/talking Standing Walking Job Hazards Rare (1-33%): Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Hazardous Drugs (exposure risks, personal protective equipment required). Occasionally (34%-66%): Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) Equipment/Machinery/Tools Mechanical moving parts/vibrations Frequent (67%-100%): – Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF) Essential Job Functions Essential Functions I Promote positive impression and welcoming environment through customer service. Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers. Maintains safe, clean and neat work environment. Has no food at reception area; all drinks must be covered. Promote quiet environment at the Reception Desk and in the hallways. Demonstrate good communication style and interpersonal communication skills with patients/families. Prompt response and follow-up. Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria. Identify opportunities and provides individualized customer service according to customer needs. Screen visitors according to protocols. Handle all general communication duties. Answers telephones promptly, courteously and with a smile; identifies self and unit. Maintains and operates the call and/or phone system. Distributes mail if applicable. Faxes/copies/scans information as required/requested. Makes announcements in a professional manner. Contacts caregiver promptly when patients have arrived. Maintains privacy and confidentiality of patients and staff information. Assist with maintenance of electronic medical records. Establish the initial patient chart upon admission. Maintain chart documents according to protocol. Process charts upon dismissal, breaks down chart so available for HIM timely and accurately. Help prepare records as appropriate for patient transfers and/or referrals. Scan medical documents in a timely and accurate manner. Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation. Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.) Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.) Right communication (clear, concise, correct, complete.) Right feedback: The Reciprocal Process (timely, specific, checkpoints.) Perform other unit specific duties as assigned. Assist in keeping the environment clean and tidy. Maintain, organize, and stock supplies. Essential Functions II Participate in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follow and understand the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.Tracking

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