Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work – Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.” Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.
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