Overview

*About Lumen* Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. *The Role* Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Associate Engineer is an entry level position within the North America Operations organization. *The Main Responsibilities* • Create and support reliable networks that meet Lumen’s infrastructure and Product Service Level Agreement (SLA) targets • Responsible for supporting the overall design, cost and inventory of Lumen equipment • Assume the overall strategy, quality, integrity, and reliability of the network/hosting environment • Ensure that network/hosting capacity is available and used in the most efficient manner • When an augment is required, determine that it is properly sized, timed, and budgeted to achieve the required outcome • Work across departments to achieve on-time completion of business case development and product deployment to meet internal and external customer demands *What We Look For in a Candidate* *Minimum Qualifications:* • Bachelor or Master’s Degree plan in Business, Computer Engineering, Computer Science, Electrical Engineering, Industrial Engineering, Mathematics, Mechanical Engineering, Systems Engineering, Telecommunications or similar field of study • Minimum 3.0 cumulative GPA • Able to complete project assignments within discipline on time and within budget • Working knowledge of Microsoft Office software applications *Preferred Qualifications:* • Software development skill-set • Excellent verbal and written communication skills. • Strong analytic, leadership and presentation skills required. • Ability to work well independently or within a group. • Able to complete project assignments within discipline on time and within budget. • Structured Query Language (SQL), software development/scripting and/or Geographic Information System (GIS) spatial skills/experience are a plus *What to Expect Next* Requisition #: 240291 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. *EEO Statement* We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. *Disclaimer* The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. *Salary Range* Salary Min $43830 Salary Max $97560 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting . Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Tracking

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