Provide general administrative support for the operation of the store. Prepare reports for review by the Manager and Assistant Manager and process purchase orders when approved by the manager or Assistant Manager. Utilizes the Internet, phone and fax to follow-up on overdue orders. Reconciles and processes receipts received from other store personnel. Submits discrepancy reports on all overages, shortages, and discrepancies to appropriate parties and follow-up action as needed. Assists in providing quality customer service either by telephone or in person. Performs certain duties contained within the Customer Care Coordinator job description. The amount of work is determined by the size of the store and volume of businesses and receipt. Provides general administrative support for the operation of the store. Works with customers to identify and procure special order requirements. Reconciles outstanding sales order lists. Responsible for working the Aging PO report and keeping store management aware of any problems associated with outstanding purchase orders. Promptly responses to headquarters’ inquiries ensuring that either a preliminary or final response is sent same day as inquiry. Preliminary responses need to be closed out as rapidly as possible. Other duties as assigned. QUALIFICATIONS: Requires excellent written and communication skills. High school diploma or equivalency, plus two years administrative experience. Two years of complex administrative or secretarial experience. Strong organizational skills, excellent attention to detail, good interpersonal skills and demonstrated customer service. Administrative professional with experience as an office manager, office assistant, administrative assistance or bookkeeping experience, with an emphasis on detail. Must be familiar with Internet, Email, and various Microsoft applications. Outgoing and pleasant demeanor. Must be able to work in a fast paced retail environment with daily deadlines. Retail or military background is a plus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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