Kokomo Healthcare Center – JOB EXPECTATIONS:CREATE AND MAINTAIN TEAM SUCCESSES.Recognize and celebrate team successes.Listen to your team members – if someone has an issue, hear them out.Keep your team members informed – communicate all information necessary to get the job done right.Have a positive attitude at all times- set an example.Be available as a mentor to staff members.Respect others.Do the right things right the first time.Take ownershipMANAGE SUPPLIES AND EQUIPMENT AVAILABLE IN THE POSITION OF RECEPTIONIST RESPONSIBLY.ACCOUNTABILITIEsImportanceMajor Accountabilities and Supporting ActionsWhat you do and how you do it% of JobEstimate*Expected EndResultsPROVIDE A WARM AND HELPFUL POINT OF CONTACT FOR ALL CALLERS AND GUESTSAnswer telephone, determine nature of call and direct caller to appropriate individual or departmentTake accurate messages when personnel are unavailable and ensure accurate deliveryOperate paging/telephone system as requiredGreets and directs visitors to the appropriate personnel2PROVIDE ADMINISTRATIVE SUPPORT AS ASSIGNEDPerform duties such as typing, copying, filing, faxing, etc. as assignedOperates computer and performs data entry as assigned3ASSIST IN ALL A/R DUTIES AND TASKS NECESSARY FOR TIMELY AND ACCURATE COMPLETION.Account Payable:Make Daily Deposits to facility bank accountAssist with Reviewing monthly statements for accuracyIdentify and assist with the preparation of adjustments, attach supporting documentation – submit to Administrator for approvalAssist with Maintaining monthly A/P dutiesProvide assistance with outbound mailings, provide sufficient postage as needed. 4MAINTAIN RESIDENT ACCOUNTS.Resident Funds:Makes daily bank deposits to resident accountsMaintains personal allowance funds per center policyBalance resident fund petty cash box dailyPost resident trust activity dailyPost interest to resident accounts according to centers policyReview and Issue Resident Fund Quarterly Statements according to centers policyMaintain Resident Fund Authorizations on all accounts managed by facility, signed by resident/responsible party and witness for each account as required by state regulationsNotifies Resident or responsible party when account reaches $1,200.00Notify Business Office Manager if no response is received within time allotted in letter. Maintain resident funds banking hours.1PARTICIPATE IN AND PROVIDE SCHEDULED TRAINING, EDUCATIONAL CLASSES, AND ORIENTATION PROGRAMS TO MAINTAIN LICENSURE OF SELF AND CERTIFICATION OF TEAM AND ENHANCE QUALITY OF CARE. Attend any mandatory meetings as required by your center.Maintain registration and licensure of applicable employees.6PERFORM OTHER RELATED ACTIVITIES AS ASSIGNED OR REQUESTED.7MAINTAIN AND WORK WITHIN ESTABLISHED DEPARTMENTAL, CENTER, AND HOME OFFICE POLICIES AND PROCEDURES, OBJECTIVES, QUALITY IMPROVEMENT PROGRAM, AND SAFETY, ENVIRONMENTAL AND INFECTION CONTROL STANDARDS.Promptly reports any suspected resident abuse, neglect or misappropriation to the DON & ED.ContinualCenter is in compliance with established regulations and Company policies and procedures.* This estimate applies to the duties performed over a period of time and does not indicate the daily requirements of the position.QUALIFICATIONSType of knowledgeHow typically acquiredMust be knowledgeable of receptionist practices and procedures, as well as laws, regulations, and guideline that pertain to long-term care.Prior work/life experiences, preferably in a healthcare setting.High School diploma or GED requiredMust have the ability to make independent decisions when circumstances warrant such action.Prior work/life experiences, preferably in a healthcare setting.Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.Prior work/life experiences, preferably in a healthcare setting.Must possess leadership and supervisory ability and the willingness to work harmoniously with team members in all positions.Prior work/life experiences, preferably in a healthcare setting.Prior supervisory experience and management training.Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc. that are necessary for providing quality care.Prior supervisory experience and management training.Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nutritional Care practices.Prior supervisory experience and management training.Basic computer literacy and skills.Prior experience preferably with Nutritional Care software applications.OTHER POSITION REQUIREMENTSWork environmentMay work beyond normal working hours, on weekends and holidays, and in other positions temporarily, when necessary.May be exposed to infectious waste, diseases, conditions, etc.Is subject to falls, burns from equipment, odors, etc. throughout the workday.Is subject to frequent interruptions.Physical effort/demands (With or Without the Aid of Mechanical Devices)Ability to move (sit, stand, bend, lift) intermittently throughout the workday.Ability to lift, push, pull, and move a minimum of 50 pounds.Ability to assist in the evacuation of residents.Mental effort/demands (With or Without the Aid of Mechanical Devices)Ability to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the center.Ability to function independently and have flexibility, personal integrity, and ability to work effectively with residents, staff, and support agencies.In good health and demonstrating emotional stability.Ability to cope with the mental and emotional stresses of the position.Communication (With or Without the Aid of Mechanical Devices)Must be able to read, write and speak the English language in an understandable manner.
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