Associate Site Merchant, J.Crew Factory

Roles & Responsibilities:

  • Review the J.Crew Factory site daily with customer-first mindset; reacting to current business & changing trends
  • Work cross-functionally with merchandising, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features
  • Identify key categories and style investments to feature on-site (home pages, landing pages, content objects)
  • Partner with merchandising, marketing, e-comm opps to create new features that optimize the site experience, support key merchandising strategies, and increase conversion
  • Host monthly merchandising reviews to ensure site message and content are in line with business strategy
  • Continually analyze, execute, and provide improvements to the customer experience as it relates to navigation and product listing pages
  • Act as merchandising liaison to brand creative operations and creative teams regarding photography of seasonal investments and key styles (product images, marketing images)
  • Strong understanding and comprehension of competitor landscapes and competitor site capabilities (navigation and filtering offerings from industry leaders)
  • Generate and work effectively in JIRA system- owning and overseeing requests for site edits, price changes, copy edits, etc
  • Partner with customer service team to understand customer feedback and requests for site enhancements, including product requests and site updates
  • Work directly with merchandising, operations, and copy teams to communicate accurate fit and style details to customers through the product page.
  • Partner with Brand Creative and Email Operations teams on project management and daily site maintenance needs
  • Execute the end to end setup of all products for the site, including but not limited to product imagery and product attributes
  • Partner with analytics/insights team to analyze results of ongoing tests and make informed recommendations for future site improvements
  • Keep cross-functional partners informed on category and navigation performance, using site analytics and customer feedback to help inform future development of the website and its content.
  • Provide seamless customer experience when executing promotional strategies online
  • Strategize monthly and weekly promotional calendar with team


  • 3 – 5 years’ Digital Merchandising experience required
  • Outlet experience preferred
  • Salesforce experience preferred
  • Possess customer-centric mindset
  • Strong process orientation and ability to understand system dependencies is a must
  • Bias to action with appreciation of dynamic work environment


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