What you’ll do…
About H&R Block
People are often surprised when they begin working here. Maybe it’s because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!
We help our clients and inspire confidence in their lives so they can do more for their families and communities…but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!
What you’ll do…
The Social Media Specialist is a liaison between H&R Block clients and H&R Block, providing answers to service questions, concerns and feedback initiated by the client through Social Media channels. Escalates issues for clients and drives resolution. Keep clients informed using proper communication channels. Owns and actively monitors the flow of all issues across all tiers of support and redirect cases, invoke contingencies for backups/overflows as needed. Perform client call backs and follow-up to ensure best possible customer support experience. Maintain an awareness of all planned and unplanned events potentially affecting customer support.
About H&R Block…
We’re here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.
We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you’ll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.
What you’ll bring to the team…
- Two years customer service
- One year working in a call center
- Excellent communication skills
- Ability to calmly handle upset clients
- Action oriented, detail orientated, self-motivated and capable of coordinating several tasks simultaneously
- Proficient in Microsoft Office
- High school diploma or equivalent