Overview

Service Business Development Representative / Customer Service Representative / Internet Representative

Hertrich Family of Automobile Dealerships seeks a Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals!

  • Are you looking for spectacular growth opportunities?
  • Do you thrive in a fast-paced environment where you have unlimited career potential?
  • Are you an enthusiastic individual who wants to work for a mission driven company…

…then our Company is the right fit for you!

The Hertrich Family of Dealerships is a family-owned and operated organization with a strong financial foundation.

  • Highly reputable family business since 1963!
  • Mission driven company that offers stability and exciting opportunities for advancement!
  • 22 locations and 19 brands, we are one of the largest, most successful automotive dealerships in the multi-state area!

Hertrich offers:

  • Extremely Competitive Salaries
  • Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plans
  • Paid Vacations
  • Paid Holidays
  • Paid Personal Days
  • 401K with Employer Match
  • Employee Purchase Discounts

Service Business Development Representative DUTIES include but are not limited to:

  • Answer all incoming phone calls to the Service Department
  • Perform outbound calls to identified service lead opportunities example: existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls
  • Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities
  • Maintain and update customer information within dealership CRM applications
  • Keep accurate record of all customer contacts and follow up
  • Create reports daily, weekly, and monthly, as directed by manager
  • Maintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfaction
  • Maintain a high-energy, enthusiastic attitude
  • Schedule Appointments
  • Provide World Class service and attention to all customers according to Hertrich processes
  • Abide by all Hertrich Family policies and procedures as outlined in the employee handbook
  • Additional duties as deemed necessary by management

BDR QUALIFICATIONS:

  • Highly motivated and persistent
  • Solid working knowledge of computers and the internet
  • Energetic, enthusiastic and fun
  • Organized
  • Solid working knowledge of computers and the internet
  • Outstanding phone and communication skills
  • Honest work ethic
  • Must be able to work flexible hours, including nights & weekends
  • Must be a highly motivated self-starter with outgoing, customer-oriented personality
  • The desire to learn and provide superior customer service – before, during, and after the sale
  • HS Diploma/ GED required

Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO/ AA employer. Job seekers will be given consideration without regard to their disability or protected veteran status.

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