Overview

Hagerstown Healthcare Center – Purpose/belief statement:The position of Receptionist work to maintain a friendly and positive image for the center to callers, visitors, and guests through the responsibility of greeting and/or directing them. The position must function as a team member to ensure that work is accomplished and quality service is delivered, supporting team members and leading the way in celebrating team successes. While focusing on delivering quality service, the position must also manage the resources within their control and assist others in managing resources. Job duties & responsibilitiesPROVIDE A WARM AND HELPFUL POINT OF CONTACT FOR ALL CALLERS AND GUESTSAnswer telephone, determine nature of call and direct caller to appropriate individual or departmentTake accurate messages when personnel are unavailable and ensure accurate deliveryOperate paging/telephone system as requiredGreets and directs visitors to the appropriate personnelPROVIDE ADMINISTRATIVE SUPPORT AS ASSIGNEDPerform duties such as typing, copying, filing, faxing, etc. as assignedOperates computer and performs data entry as assignedMaintains and orders office suppliesQualifications & Experience requirementsHigh School diploma or GED requiredPrior work/life experiences, preferably in a healthcare setting.Knowledge/Skills/AbilitiesMust be knowledgeable of receptionist practices and procedures, as well as laws, regulations, and guideline that pertain to long-term care.Must have the ability to make independent decisions when circumstances warrant such action.Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.Must possess leadership and supervisory ability and the willingness to work harmoniously with team members in all positions.Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc. that are necessary for providing quality care.Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nutritional Care practices.Basic computer literacy and skills.Tracking

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