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The Patient Access Supervisor is responsible for supervising the processes of scheduling, pre-admissions, in-patient; outpatient & emergency department admissions, as directed by the Patient Access Manager.

  • Complies with hospital, department, and unit standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.
  • Prioritize work and provides prompt and efficient service.
  • Demonstrates competency in selected administrative skills, including but not limited to:
  • Overall responsibility for hiring and supervising staff in scheduling of admissions, pre-certification, pre-registration, insurance verification, up-front cash collection and bed control staff for inpatients, outpatients and ER patients.
  • Develop and monitor specific objectives, budgets, and performance standards for each area of responsibility.
  • Establish policies and procedures for scheduling, admissions, pre-certification, pre-registration, insurance verification, up-front cash collection, bed control and ensure compliance.
  • Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of registration process, especially case management, financial counseling and ER care delivery.
  • Stay up-to-date on all regulatory issues and ensure compliance.
  • Ensure optimal staffing at all times . . . coordinate coverage for absent personnel, including taking call responsibility.
  • Communicate individual and team goals.
  • Respond to complaints or inquiries as referred by the department staff.
  • Collaborates with Quality Assurance/Trainer to assess quality of registrations and coordinate necessary training.
  • Demonstrates “TBD” skills, including but not limited to participating and communicating in an articulate and persuasive manner with peers, staff, and management.
  • Participates in the development and attainment of team, department, and hospital goals.
  • Performs other related duties as assigned or requested.
  • Ensures confidentiality with regards to Health Center business and patients.
  • Demonstrates responsibility and accountability for own professional practice in regards to:
  • Attending and participating in team meetings;
  • Utilizing email, memos, formal and informal meetings to disseminate information; volunteering or accepting assignments for projects;
  • Abiding by the Health Center mission, vision and team ground rules.
  • Establishes professional contact and positive public relations with physicians’ offices, patients, patients’ families, insurance companies and other agencies as a representative of the client facility.


  • Minimum High School Diploma required
  • Two years hospital management experience in revenue cycle functions, preferred.
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels.
  • Demonstrated leadership in creating and implementing new processes.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

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