Overview

At FNBO, our employees are the heart of our story–and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.First National Bank of Omaha is adding to a Salesforce Admin to our team!Key Responsibilities:System Support: Responsible for the performance, reliability and maintenance of assigned applications(s).Advanced knowledge for assigned applications through training and experience.Performs escalation support and issue resolution through research across multiple systems and data.Work closely with capability owner and business units regarding system enhancements.Provide input into the application roadmap for further improvement and development, including helping prioritize development.Work with third party vendors for support, upgrades and implementations.Business Analysis:Seeks opportunity to learn, automate, document, share, educate, and improve Enterprise processes and systems.Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive.Provides metrics and other documentation to support analysis and findings.Perform testing of process and system changes and coordinate end user testing.Reporting and Data Analytics: Coordinate, track and respond to data needs and requests from across the Enterprise.Designs, develops and maintains reports.Develop and process daily, monthly, quarterly and yearly standard and ad-hoc reports (basic to advanced).Analyze new data requests and create recommendations for the development of new system reporting.Training and Development:Enhance end users’ knowledge, understanding and competency with assigned application(s).Identify, develop and recommend training opportunities that meet and support end user needs.Develop and update system documentation for training support.Participate in training sessions and advise with regard to use of new/enhanced systems.Business Relationship Management:Knowledge, skills and behaviors that foster a productive relationship between Operations departments and their business partners.Communicates effectively with business units to identify needs and evaluate alternative business solutions with project management.Manages business unit’s expectations effectively.Project:Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes.Participate in small to medium projects as assigned by management.Contribute to project team meetings and assists team members in critical decision making and planning; assist in execution, control and closure of projects; meet regularly with project manager(s).Compliance:Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties.Job QualificationsAbility to design new system solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.Ability to implement, configure and test feasible solutions.Demonstrate a consultative approach with the ability to analyze stakeholder’s needs.Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.Bachelor’s degree in business-related field or equivalent work experience.5+ years of banking experience (Operations, Commercial, Consumer, Card, IT)Salesforce experience preferredWritten and verbal communication, including technical writing skillsProblem solving ability with strong analytical skillsGeneral knowledge of Microsoft Office productsAbility to multi-task while adhering to multiple timetables of completionAbility to conduct cost/benefit analysisBusiness case developmentIf you would like additional compensation and benefit information related to this specific role, please email is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement hereAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download ‘EEO is The Law’ Self-Print Poster Click here to download ‘EEO is The Law’ Supplement for Federal Contractors Click here to download ‘EEO is The Law’ GINA SupplementTracking

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