Customer Service Rep

Victoria TX 77904

5+ months long


Must Have

  • call center
  • Call Center, Customer Service
  • m-f 8-5
  • Nextsource screen and offer



Customer Service Rep

Please complete minimum of 1 reference check and include this in the comments section in VNDLY.

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

  • Handling patients, referral sources, andadministrative department inquires
  • Communicating with insurance companies and/or prior authorization requests
  • Entering patient information into a customer information system
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
  • Developing knowledgeof customer needs and trends to improve customer satisfaction and loyalty
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

  • High School Diploma or GED, some college, preferred
  • Minimum 1 year of Customer Service
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressuresituations
  • Capable of following an issue through to its conclusion

– provided by DiceTracking

To Apply: https://www.jobg8.com/Traffic.aspx?WzsNXxFSgt%2bo5F%2bM6LM8aQa