Farm Credit Bank of Texas Product Content Writer

Overview

Description/Job SummaryWho we are: We are a $31.9 billion wholesale bank that’s been financing agriculture and rural America for nearly 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending cooperatives in five states and we’re active in the nation’s capital markets. Join the Farm Credit Bank of Texas team and help us grow to meet the ever-changing credit needs of food and fiber producers, the agribusiness sector, and rural Americans. If you’re looking for a rewarding career with one of the nation’s most respected financial institutions – Farm Credit Bank of Texas (FCBT) may be a great fit for you.While this position may accommodate remote work during the current COVID-19 situation, our employees will return to the office at the thoughtful discretion of the bank’s leadership team. Only candidates willing and able to work onsite at our Austin, TX office should consider this opportunity.Position Description: The Product Content Writer is an internal product marketing and communications role, focused on writing, creating and developing content on an integrated suite of loan origination and servicing technology products. The position is responsible for developing critical communication products to be shared with internal stakeholders and customers.The Product Content Writer will learn and understand the product suite in order to develop, write, and edit informational and technical materials on related products as needed for the company. The communications will focus on the areas of internal marketing collateral, product messaging including value proposition, features and benefits, product brochures, white papers, customer bulletins, articles website content, product functionality or technical release notes and user guides, procedural documents and/or FAQs.The Product Content Writer will draft marketing communications, including promotional publications, presentations, advertisements, or brochures. The position will review and edit messages to ensure that they are clear, thorough, on-brand, and seek to preserve the company’s image, as well as suggest ways of tailoring messages and delivery channels based on the targeted audience. The position will also collect data on the performance of specific communications or campaigns. Day to Day Duties and Responsibilities:Execute the document(s) creation lifecycle, including kickoff meetings to define assignment scope (content, quality, and timelines), document template creation, content creation, internal review processes, peer review and final publication.Partner with internal SMEs and coordinate cross-functional collaborations/meetings to ensure completeness/accuracy in documentation.Collaborate with corporate communications, product and project teams to create content and execute strategic messaging.Must effectively communicate and build productive working relationships with other team members and SMEs.Responsible for writing high-quality content that is properly formatted and follows style guide and brand standards for consistency of tone.Ensure clarity, consistency, and appropriate grammar is used in content.Actively participate in team meetings and activities to gain domain knowledge of all FarmView products.Document and maintain user aids in partnership with product teams, that go beyond traditional documentation, such as video scripts, demos, and other educational techniques.Learn complex product concepts and communicate the information in a way that is engaging and understood by users.Gather customer feedback on documentation to improve usability.What You Bring to the Team:Bachelor’s degree in journalism, communications, public relations or related field, and six (6) or more years’ in communications writing and project management. Experience in banking or financial services preferred. Interest or background in agriculture a plus. Advanced degree preferred. Must have a proven record of successful document authorship and deep experience on developing and producing product marketing material. Experience in product marketing within the financial services industry and understands consumer and commercial lending processes, technology and terminology. Experience with vendors such as: Finastra, CSi, Ellie Mae Encompass, Microsoft, Fidelity Information Systems (FIS), Floify preferred.Able to perform work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor. Ability to work as part of a team. Good oral, written, assertive and persuasive communication skills. Ability to influence others. Interpersonal skills. Creativity. Detail oriented, driven, proactive, self-starter, strong time management skills, ability to grasp new concepts quickly and effective listening skills.The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work.Why Farm Credit Bank of Texas:Benefits are an integral part the Farm Credit Bank of Texas total compensation package. We offer comprehensive, affordable and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance.Flexible health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more…401(k) plan that includes an employer match and additional employer contributionLong-term disability and life insuranceVacation leave, sick leave and paid holidaysOption to use sick leave to take your pet to the vet for emergency servicesUp to five days per year to volunteer in local community organizations, services or eventsOngoing professional development opportunitiesGenerous tuition reimbursement programPhysical fitness incentive planEmployer matching gifts programImportant note: We care about your hiring process and take it seriously. There is a real person behind the screen and response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. Unfortunately, we are unable to personally follow-up with each and every applicant, but we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit. Please be assured, we will contact you if that is the case! AA/EOE/M/F/D/V

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