Facility Operations- Wood Glen – Purpose/belief statement:The position of Receptionist work to maintain a friendly and positive image for the center to callers, visitors, and guests through the responsibility of greeting and/or directing them. The position must function as a team member to ensure that work is accomplished and quality service is delivered, supporting team members and leading the way in celebrating team successes. While focusing on delivering quality service, the position must also manage the resources within their control and assist others in managing resources. Job duties & responsibilitiesPROVIDE A WARM AND HELPFUL POINT OF CONTACT FOR ALL CALLERS AND GUESTSAnswer telephone, determine nature of call and direct caller to appropriate individual or departmentTake accurate messages when personnel are unavailable and ensure accurate deliveryOperate paging/telephone system as requiredGreets and directs visitors to the appropriate personnelPROVIDE ADMINISTRATIVE SUPPORT AS ASSIGNEDPerform duties such as typing, copying, filing, faxing, etc. as assignedOperates computer and performs data entry as assignedMaintains and orders office suppliesPARTICIPATE IN AND PROVIDE SCHEDULED TRAINING, EDUCATIONAL CLASSES, AND ORIENTATION PROGRAMS TO MAINTAIN LICENSURE OF SELF AND CERTIFICATION OF TEAM AND ENHANCE QUALITY OF CARE. Attend any mandatory meetings as required by your center.Maintain registration and licensure of applicable employees.PERFORM OTHER RELATED ACTIVITIES AS ASSIGNED OR REQUESTED. MAINTAIN AND WORK WITHIN ESTABLISHED DEPARTMENTAL, CENTER, AND HOME OFFICE POLICIES AND PROCEDURES, OBJECTIVES, QUALITY IMPROVEMENT PROGRAM, AND SAFETY, ENVIRONMENTAL AND INFECTION CONTROL STANDARDS.Promptly reports any suspected resident abuse, neglect or misappropriation to the DON.
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