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A Field Service Technician is needed to service our clients in the Cleveland, OH area. The candidate should be located within 15 miles of the target zip code of 44138.

This position involves hands-on work diagnosing and fixing problems focusing on the mechanical repair of equipment. A+, networking skills, and/or all experience with computer and network hardware will be considered a plus. We need someone who is outgoing and a team player.

Shift will be Mon-Fri, 9:00-6:00 with an on-call rotating once every 3 to 5 weeks.

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
  • Technician will travel to each client s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Works under general supervision
Required Qualifications:
  • 2+ years of experience running service calls for IT
  • Must have solid desktop, laptop, and printer experience including HP, Dell, Lenovo, and Lexmark equipment
  • 2+ years of customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
  • Reliable transportation and a valid driver s license required (driving position – reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to lift and move IT equipment
  • A+ certification, networking skills, and/or experience with computer / network hardware preferred
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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