Junior CSR – Ft. Meade Sustainment (Ft. Meade, MD)
- LCAT: Help Desk Specialist – Entry Level
- Years of experience: 0-5
- Date range: Feb 2021 – Feb 2022
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond and triage queries in person, via email, and over the phone
- Enable and troubleshoot user accounts in multiple technical environments
- Provide access to share drives, distribution lists, and group mailboxes, as needed
- Reset user password and BitLocker key recovery as necessary
- Install and troubleshoot software
- Create user accounts in multiple systems for new employees
- Update Tickets in Remedy from information from both end users and vendors
- Hold U.S DoD Secret Clearance
- 1+ years of customer support experience
- Education: Technical school
- Have strong interpersonal communication skills.
- Have supported all levels of customer service to include VIP and elite support.
- Have an ability to work under pressure.
– provided by Dice
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