Junior CSR – Ft. Meade Sustainment (Ft. Meade, MD)

  • LCAT: Help Desk Specialist – Entry Level
  • Years of experience: 0-5
  • Date range: Feb 2021 – Feb 2022

Required Skills

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond and triage queries in person, via email, and over the phone
  • Enable and troubleshoot user accounts in multiple technical environments
  • Provide access to share drives, distribution lists, and group mailboxes, as needed
  • Reset user password and BitLocker key recovery as necessary
  • Install and troubleshoot software
  • Create user accounts in multiple systems for new employees
  • Update Tickets in Remedy from information from both end users and vendors
  • Hold U.S DoD Secret Clearance
  • 1+ years of customer support experience
  • Education: Technical school

Desired Skills

  • Have strong interpersonal communication skills.
  • Have supported all levels of customer service to include VIP and elite support.
  • Have an ability to work under pressure.

– provided by DiceTracking

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