As part of client’s strategic vision to become an end to end digital utility with a pillar of customer success, client’s Customer Digital Experience program was launched in 2018, a roadmap was established and has been aggressively implemented by client.
Under the program a customer account center has been launched, providing customers a seamless, authenticated entry to engage with client for their personalized products and services. Features currently include online bill pay, digital bill presentment, access to client’s New York Energy Manager platform, portfolio views of energy services projects (in progress), access to customer-specific contracts and documents, account management information, alerts and notifications, among others.
Foundational to the program, a formal Voice of Customer program has been established, a CRM transformation is underway (Microsoft Dynamics), flexible, scalable cloud environments have been built, an agile, scrum development team is fully functional, and significant data work has taken place.
Job Functions & Responsibilities
The CDEX BA will play a key role gathering functional and technical requirements, conducting data mapping, preparing test plans and scripts, executing testing, assisting with completion of Disaster Recovery and Technology Impact documents, assisting with stakeholder communications and change management. For this assignment, the BA will, at a minimum:
Create Functional Requirements
Create business Process flow documents and Business process documents
Create Technical Requirements document
Create Requirements Traceability Matrix
Create data mapping documents and Technical Interface specification for electronic files (e-files)
Create test strategy, scenarios and scripts
Assist team in developing application support RACI and support handover documents.
Assist team with stakeholder communications
Assist team with completion of provided Business Impact Assessment and Technology Impact Assessment forms
Weekly status reports. Meeting agendas, materials, and minutes for weekly meetings.
Knowledge and experience in the Utility industry, especially in digital modernization.
Extensive experience in developing detailed requirements functional and technical.
Knowledge of proper requirements specification and development, such as process/functional requirements definition methods, JAD/RAD sessions, use case development, process flow diagrams
Working knowledge of Agile and Waterfall Methodologies
Excellent written and verbal communication skills, and interpersonal skills.
Excellent analytical, critical thinking and problem-solving abilities.
A deep understanding of technical concepts, principles and terminology.
Knowledge of data science concepts and experience gathering data requirements.
Ability to work in a team environment with both employees and consultants is a must.
Ability to communicate effectively across many different levels of technical and business teams.
Ability to engage diplomatically with stakeholders
Demonstrated experience with Agile and hybrid project methodologies.
Superior presentation and negotiation skills.
Proven management and organizational skills.
Strong adaptability and capacity to work in fast-paced environments.
Experience with sitecore, Azure devops, Primavera a plus
Utilities experience is highly preferred. Governmental experience is a plus.
– provided by Dice
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