Guest Relations Specialist
Bring your heart to work! Caring people make the difference at American Senior Communities!
Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly served our residents and their families for over 19 years.
Our Senior Living Division offers residents more than just a place to rest their head. We offer a new way of life, by providing opportunities for our residents to explore their passions. We are committed to nurturing the physical, emotional, mental, social and spiritual well-being of our residents through whole-person centered care.
What will you be doing and how will you make a difference at American Senior Communities?
Making a difference in the lives of the patients we serve by providing them care and compassion.
The Guest Relations Specialist greets and assists all visitors and residents to the community, and operates the telephone system to answer incoming calls and direct callers to appropriate personnel. The Guest Relations Specialist is committed to building on-going relationships with the residents and families, foster communication and ensures ongoing customer satisfaction. Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to effectively communicate and work harmoniously with professional and non-professional staff.
Ability to work in a service” role to primary customers.
Ability to operate standard office equipment, including but not limited to, cordless and multi-line phone, voice mail, copier, fax machine, computer, and stamp machine. Answers incoming telephone calls, determines the need of callers, and forwards calls to appropriate personnel or department; and/or provides assistance to ensure customer needs are met appropriately and timely. Maintains regular contact with families and residents to build a meaningful relationship; and ensures on-going customer satisfaction continues by making weekly social contact with residents, via phone call or in-person Prepares applicant packets and distributes employment applications to walk-in applicants.
Assist Office Manager with collecting rent payments for residents per policies and procedures. Our commitment to our team members:
Nurse & CNA preceptor program Become a mentor and get paid!
Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training
PayActive Have immediate access up to 50% for your pay
Medical/Dental/Vision insurance available – Plans starting as low as $20 a week
Paid time off and paid holidays
Generous friend referral program
Tuition assistance and up to $500 for certifications
We are Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran and other protected categories. About our Senior Living Division
Our Senior Living Division offersteam members the opportunity to advance their career while working in a fast paced and rewarding environment. We take pride in offering our residents more than just a place to rest their head. As a member of the Senior Living division, you will have the opportunity to use your skills to enhance the lifestyles of our residents and help them explore their passions.Ourwhole-person centered care focuses on nurturing the physical, emotional, mental, social and spiritual well-being of our residents. The hands-on experience you will gainallowsyou the opportunity to create meaningful relationships with your team and our residents.
We are Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran and other protected categories.
To Apply: https://www.jobg8.com/Traffic.aspx?T4MvMIZq7DcBd7crOfd%2b9Aq