Overview

Description: Our client would like us to provide them with a temp to perm Service Delivery Manager who will be client-facing and will act as a Liaison between their technical team and their clients whom you are providing Production Support.

Responsibilities:

· Serve as Liaison between the technical team and your clients

•Deliver service that meets Service Levels, including quality customer satisfaction
•Achieve productivity improvements, ensuring information systems and review structures are effectively utilized
•Develop strong relationships and teams, both internally and with external customers, including the motivation and mentoring of all team-members
•Continuous improvement resulting in cost effectiveness and value, including the demonstration of evidence across the entire customer base
•Ensure that processes are in place for proactive service, including rigorous change control procedure adherence
•Ensure that resources, capabilities and capacity meet existing and new business opportunities.
•Lead and manage monthly/quarterly business reviews
•Provide expert problem management support for difficult customer issues, including root cause analysis and a plan of corrective action
•Take ownership of delivery of services for assigned clients/engagements
•Maximize account growth opportunities
•Take a lead role in transitioning clients to service offerings
•Responsible for client billing of all managed services

Required:

· Excellent communication skills

· Pharma knowledge

· A technical background is a plus

· Knowledge of Data Warehousing and Master Data Management is a big plus

– provided by DiceTracking

To Apply: https://www.jobg8.com/Traffic.aspx?mMoDYmYF%2b%2f0TUQzpCq5tyAa