Role: Senior Business Analyst

Location: Coldwater, MI

Job type: FTE/Permanent


We are looking for a Senior Business Analyst to join our IT/OT Team in preparation for a Dynamics 365 F&O implementation. The Senior Business Analyst will collaborate with the Senior Technical Architect, IT Management and Engineering to achieve and support this goal.

Key Responsibilities:

  • Provide functional support during the implementation of Dynamics 365 F&O from AX 2012 R2
  • Provide support in addressing all Service Desk Tickets related to Dynamics 365, and IT/OT solutions
  • Collaborate with Team Members to document high-level business processes, test scripts, test data, and perform system and data validation testing
  • Understand, communicate, interpret and document business processes and requirements as needed
  • Become the subject matter expert on internal systems functionality to facilitate and lead process improvements and develop other subject matter experts in several functional areas
  • Research and analyze aspects of existing business practices and procedures
  • Work with Project Team to analyze and test customizations
  • Review D365 solution design documents and provide feedback to stakeholders
  • Participates in execution of User Acceptance Test in collaboration with the project manager and gathers feedback from users on the solution
  • Participate in the development and execution of comprehensive test plans and work closely with developers to define steps to reproduce and correct defects
  • Perform basic system maintenance including user access and error monitoring
  • Perform ongoing support services to end user community as needed via email/phone or TEAMS
  • Understand, research, and resolve daily ad hoc operational issues
  • Offer functional support to technical staff and contractors as needed
  • Provide end-user training and end-user support throughout the Dynamics 365 F7O implementation


  • BA/BS degree in Computer Science, Management Information Systems, or equivalent experience
  • Minimum of 5 years IT experience as a Senior Level Business Analyst
  • 5+ years of experience supporting and understanding of business processes in Manufacturing ERP, MES, and WMS
  • 7-10 years of Microsoft Dynamics D365 and/or AX 2012 ERP Systems support experience
  • Completed at least one full life cycle D365 implementation
  • Experienced in Gap Analysis and requirements gathering
  • Ability to build relationships with internal and external partners
  • Demonstrate integrity, maturity, and a constructive approach to challenges
  • Ability to adapt to changing technical and business requirements
  • Ability to read and understand complex technical documents and procedures
  • Appropriate handling of confidential information and intellectual capital
  • Ability to work on-call or respond after-hours
  • Familiarity or experience with Power BI and AX Reports
  • Experience with D365 F&O related technologies including Flow and Power Apps
  • Experience in setup and maintenance of workflow design & configuration in Dynamics AX
  • Certified in Microsoft AX 2012 or D365 F&O a plus


Jenifer Thyagarajan

E-Business International Inc.


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