Heffler Claims Administration (also known as Heffler Claims Group), a division of global advisor, Duff & Phelps, is the pioneering administrator in the class action field with more than fifty years of experience in the management and administration of class action settlements. We are responsible for the successful and timely administration of class action settlements, which involves (among other things) notifying potential class members, reviewing and processing claim forms filed by individuals and entities, applying court-approved loss calculations, auditing claims to determine the extent of the damages incurred and distributing funds to eligible class members. Together with Prime Clerk, the leading bankruptcy claims and noticing agent, we offer the most comprehensive administrative services in the industry. As a member of the Duff & Phelps family of companies, there are nearly 3,500 professionals in 28 countries around the world who provide our clients with world-class IT, cybersecurity, and global notification and administration capabilities for class action claims administration including Consumer, Antitrust, Securities, Data Breach, and Mass Tort matters.Note: This position can be remote. RESPONSIBILITIES:The primary role of the Senior Manager is to ensure that engagements assigned to the Director they report to within the organization are receiving the appropriate attention and direction from the Analysts and Coordinators the Senior Manager directly supervise. Senior Managers have client facing responsibilities, are required to be subject matter experts in the projects they oversee and will be engaged in a variety of roles. Client Relationship Oversight: Ensures that cases assigned to the team on which they serve are being appropriately handled and that client expectations are met and exceeded; provides support and guidance when appropriate and escalates matters and issues to Director and leadership for awareness; engages directly with clients and helps to define client needs internally so matter can be handled appropriately and timely; understands internal structures, processes and limitations and accurately commits to clients based on realistic capabilities internally, with a heavy focus on client delivery. Project Management: Responsible for direct supervision of project teams. Timely and accurately executes on project deliverables and key milestones and tasks. Oversees the Settlement Agreement or other mandates/milestones, drives deadlines with timely quality outcomes, takes ownership and accountability of the overall delivery for the client. Standard Measures: Sets billable hour goals and targets for utilization and quality for project team members they supervise; meets their own billable hour goals and targets; reviews key reports to ensure controls are being accurately utilized and expected work is occurring from direct reports, ensures and validates invoicing when asked and pays close attention to case budgets. Internal Collaboration: Works internally to meet the needs of the client while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches and providing feedback to others to encourage an environment of continuous improvement. Escalation Administration: Appropriately handles escalations, with the goal of identifying the root cause and recommending solutions. Reporting: Produces key weekly and monthly reports which are accurate and timely; demonstrates knowledge of the data behind the reports in order to advise on how to act promptly on trends in order to increase protocols and efficiency. Decisiveness – Makes well-informed, independent, effective and timely decisions perceiving the impact and implications of decisions; makes thoughtful recommendations to the Director and senior management.REQUIREMENTS: A minimum of 5 years of account management, client services and/or project management experience; preferably with budget responsibility for the project. Exceptional communication skills. Excellent computer skills, including excel, exceptional planning and organizational skills. Exceptional attention to detail. Strong analytical skills. Excellent interpersonal skills and the ability to handle pressure. A Bachelor’s degree or equivalent experience. Previous leadership experience with responsibility for basic supervisor duties (hiring, developing, disciplining teams). Background in banking or financial services/accounting or previous class action administration is preferred. Paralegal experience or JD is also highly desirable.In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs Duff & Phelps is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.Tracking

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