• This position would be located in our Rochester, NY Branch at 1050 University Ave, Suite A, Rochester, NY 14607


  • Interview our English and Spanish speaking clients with debt issues via telephone, video, or in person to offer advice on improving their financial situation
  • Provide counseling to clients seeking assistance with our diverse product offerings
  • Determine available monthly income after living expenses to meet credit obligations and offer possible alternatives for repaying debt
  • Evaluate client’s financial situation to determine if our agency’s Debt Management Program is a viable means of repayment
  • Offer budget counseling to clients to assist them in managing and/or reducing their monthly expenses
  • Participate in community outreach activities by representing CCCS at health fairs as needed.
  • Evaluate foreclosure prevention options for clients seeking assistance with housing related matters
  • Other tasks, as assigned by management

Relevant Work Experience:

  • Experience working housing counseling, banking, mortgage lending, underwriting policies and/or loan closing procedures a plus.

Education Level:

  • No degree required

Special Skills:

  • Bi-lingual in English & Spanish a must
  • Excellent communication skills
  • Ability to handle and manage multiple priorities
  • Courteous listening skills
  • Excellent attention to detail
  • Positive and cooperative manner

Required Skills:

  • Bi-lingual in English & Spanish a must
  • Must be able to function in a fast-paced environment
  • Computer Literate
  • Multi-Tasking ability

The right individual will be a quick learner and thrive in a fast-paced environment. In addition, this position may involve working from home for an undetermined amount of time due to the uncertainty of the current environment (Ex. COVID-19). This type of work environment requires you to have reliable high-speed internet in order for an uninterrupted workday. Candidates must be flexible as the work schedule will include 1 evening shift per week and a rotational Saturday schedule. Candidates must be able to pass the NFCC Counseling Certification within the first 6 months of employment.


Tracking 4138

To Apply: https://www.jobg8.com/ATSApply.aspx?0GJT4SJYjS7yERQPsuuppQz