The Medical Receptionist is accountable directly to the Vaccine Program Coordinator at the employees base site. Employee ensures smooth patient flow at the front desk, specifically supporting our vaccination schedule, by checking patients in, ensuring all forms are completed, collecting payment, completing charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH. Employee answers the telephones in a polite and professional manner and transfers calls to the appropriate place.This position will primarily be in-office, but there may be opportunities to work remotely periodically.There will be mandatory in-person training. This is a temporary full-time position.Highlighted Duties and Responsibilities:Greets patients in a polite and professional manner on the telephone and in person.Answers and screens all telephone calls daily while scheduling vaccination appointments, creating telephone encounters, and forwarding them to the appropriate personnel within 1 business day.Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.Verifies patients insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.Registers patients in eCW and obtains required documentation by completing the following:Obtains and updates financial and/or personal information in eCW.Scans photo ID/DL, scans primary and secondary insurance card and captures a picture of the patient.Obtains and scans complete Intake and Authorization Forms.Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care.Sets all insurance plans within patients accounts appropriately.Obtains income information and answers all structured questions.Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assignedInforms supervisor of double accounts, removes unnecessary alerts of accounts, and corrects spelling errors in patient accounts.Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not availableWork at each COH site as directed by SupervisorMinimum Qualifications:High School Diploma/GED required.Experience with Electronic Medical Record. Experience with eClinicalworks preferred.Strong customer service skills requiredStrong organizational skills and commitment to working in a professional environment.Minimum of one-year experience as a Medical Receptionist preferred.Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.Ability to work a flexible schedule, including evenings and weekends required.Ability to travel to all COH sites requiredBilingual preferred in English and Spanish/AmharicAbout Us:Community of Hopeis amission-driven,innovative, andrapidly growingnonprofit. Fornearly 40years, we have providedhealthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC.As a Federally Qualified Health Center, we providemedical, dental, behavioral health, andcare coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC.In 2020, Community of Hope provided about28,400medical visits,7,000dental visits, and10,000behavioral health visitsfor about 11,000 patients.Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness.Through providing these programs, welive outour missionto improve health and end family homelessness to make Washington, DC more equitable.At Community of Hope,we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on familiesstrengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.Check out our websitefor more informationhere.
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