Colorado Legal Services is the sole statewide provider of free civil legal services to low-income and senior individuals in Colorado. Our Coordinated Statewide Intake Unit (CSI), which receives over 10,000 calls each year from applicants seeking legal help, is is hiring a paralegal to complete intakes for applicants seeking legal services. This position is currently funded for one year.This person could work at any CLS office under (remote) supervision from the CSI Managing Attorney in the Denver office. Ideal candidates are empathetic problem-solvers with experience in customer service.Paralegal duties and responsibilities:Maintain understanding of CLS eligibility guidelines and service areas;Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants;Guide applicants to identify their specific legal issue and share relevant information;Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions;Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities;Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate;Ensure complete and accurate data entry into case management systems and client files;Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.Requirements:Spanish fluency and plain-language communication skills are required. Must demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary. Some customer-service experience anddemonstrated commitment to lower income Coloradans preferred.Tracking

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