Assists the Manager of Adult Services with the day-to-day supervision and operations of the department. Provides leadership in the delivery of outstanding services in a large, busy urban public library by modeling excellent, innovative, equitable and inclusive customer-directed adult services; aides the manager by training, mentoring and directing professional and paraprofessional staff. Provides information services to the public, including regularly scheduled evening and Saturday rotation hours. Assumes responsibility for Adult Service operations in the absence of the Manager.Supervisory Responsibilities:Fosters the success of the department and Library; promotes the managers initiatives; collaborates with the community, works alongside staff and is a resource and a mentor; provides daily guidance and supervisionPlays a leadership role in fostering a culture which embraces and relishes change.Brings a passion and expertise for forward-thinking, personal, effective and meaningful adult servicesAt the managers request, takes responsibility for areas such as scheduling, training, coaching and contributing to staff performance evaluations; gathering and analyzing data and managing or spearheading special projectsResponsible for oversight of specific service areas as assignedInformation & Public Services:Delivers exceptional and engaging customer service to the publicActs as a resource to all library staff in providing research and readers advisory servicesProvides professional Reference / Readers Advisory service to the public in person, on the phone, and onlinePerforms functions related to circulation such as checkouts, check-ins, inquiries, reserves, renewals, etc.Actively develops displays and merchandizes the collectionsAssists with instructing patrons on current and emerging technologiesPerforms regular outreach efforts and participates in community programs and eventsWorks collaboratively to develop and execute effective, relevant programming for the communityEnsures that STEAM and other important library initiatives are represented in programs, services, and collectionsImplements departmental plans to engage patrons and staff in ever more effective waysBrings a passion and expertise for forward-thinking, personal, effective and meaningful adult servicesWorks on different service desks including Question & Answer desk, Reference Desk, and Technology BarEnforces library rules of behavior; takes appropriate action in case of misbehaviorCollection Development:Selects adult materials for the main librarys print and electronic, circulating and reference collectionsKeeps current with review media; embraces an innovative, creative, customer-driven approach to selectionMakes recommendations for purchase of materials in assigned areas to ensure that the adult collection is completeActively participates in weeding, and replacing lost, worn or out of date items in assigned areas of the adult collectionOther:Keeps current with appropriate review media, professional and online resources, popular materials, and bestseller listsContributes content to the Library website and social mediaParticipates in library-wide committees; attends staff meetingsStays abreast of library policies and proceduresKeeps informed of professional developments and attends professional meetings and trainings; may represent the interest of the Library in professional venues or working groups as appropriateParticipates in public relations activities to alert the community to the availability of library services and programsCompiles book lists, bibliographies on subjects of current interest, and other educational and public relations materials such as e-sources as neededOperates audio-visual equipment in the presenting of library programsConducts all work through a lens of diversity, equity, and inclusionAny other duties required by the Manager for the good of the department and the library systemReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.MINIMUM REQUIREMENTS: A masters degree from an ALA accredited school of library science required.A minimum of two years of post-MLS experience in direct patron service, preferably in a public library adult services or reference department, required. Experience in developing, publicizing, and evaluating programs and successful efforts at liaising with community groups preferred. Experience with supervision of other staff strongly preferred.In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirement.KNOWLEDGE, SKILLS & ABILITIES: Forward thinking, an in-depth knowledge of professional librarianship, a thorough knowledge of library techniques, services and resources, including readers advisory services; Ability to work effectively with a diverse population, and an appreciation of urban library issues. Commitment to diversity, equity, and inclusion; Ability to establish and maintain effective working relationships within the community; Ability and desire to serve the public with friendliness, tact and diplomacy; Ability to work with enthusiasm and initiative, a cheerful disposition, and a willingness to work harmoniously with others; Demonstrated ability to direct the work of other staff members; Ability to work independently and to creatively solve problems, as well as adaptability and dependability to work well in a team situation and flexibility in emergency staffing situations; Expertise with computer and information technology; extensive experience with research databases and on-line searching; experience with online technologies, social media, handhelds and platforms such as Overdrive; Knowledge of popular materials and current trends and technology for downloadable titles and circulating e-readers; Enthusiasm for successful and efficient change; the ability to adapt to new situations and to reinvent services, systems, procedures, and job roles in ways which help to further the librarys objectives and fit with its mission; Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team model; Ability to communicate, both orally and in writing, effectively, patiently and courteously with supervisor, library staff, and the public; Attention to detail and accuracy; Excellent organizational skills; able to envision process, organize projects, set priorities, use time effectively, work independently, systematically, and meet deadlines; Ability to analyze and creatively solve problems related to the position in a positive manner; Flexibility generally as well as in emergency staffing situations; Knowledge of librarys ILS, including reports function, a plus; Punctuality and dependability; Willing to take direction.HOURS OF WORK:37.5 hours including at least one regular evening shift per week and a Saturday rotation every third week. Specific schedule will be discussed in interviews. Candidates are expected to have a flexible approach to hours and will be assigned hours and locations to meet the needs of the Department and the Library.RATE: $33.97 per hour to $38.95 per hour in five stepsAPPLICATION PROCEDURE:Submit both your resume and letter of interest by 5pm on 01/21/2021 via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax .THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY.
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