Summary The Medical Receptionist is an integral member of the multi-disciplinary team who functions under the direction and supervision of a registered nurse and/or licensed physician. The position provides professional, courteous, and friendly assistance to our customers. The Medical Receptionist serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Cigna Medical Group Standard Operating Procedures, Policies, and Procedures. Contributes to the organization’s drive to achieve “Triple Aim”: improved individual customer experience, improved health and quality of care, and reduced cost of care. Responsibilities and Essential Functions Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process. Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R. Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access. Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits. Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner. Demonstrates a positive customer service approach in all internal and external customer experiences. Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction. Interacts with all levels of staff in a variety of departments; physicians, patients, families as well as external contacts, such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information.Incumbents work in a fast paced, sometimes stressful environment with a strong focus on customer service. Minimum Qualifications Previous experience as a Medical Receptionist or Medical Assistant highly preferred One year customer service and PC skills required. One year customer service in health care, cash handling, typing, scheduling application experience preferred. Ability to convey information to customers in a warm, clear, concise manner. Demonstrates positive customer service behaviors. Medical terminology experience highly preferred Physical Demands/Environmental Factors Able to stand, walk, bend, squat, reach, and stretch frequently.Requires fine motor skills, adequate eye hand coordination, and ability to grasp and handle objects.May be required to lift 75 pounds.Must use standard precautions due to threat of exposure to blood and body fluids.Needs to communicate effectively through reading, writing, and speaking in person or on telephone.Use of computers will be required.About CignaCigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
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