Overview

Our client, a leader in the natural gas industry, is currently seeking a Landowner Relations Agent/Support Specialist to work on a contract engagement. The contract is currently scheduled for a duration of 5 months, with the potential for extension. The role will be fully remote during this time, with the exception of periodic trips to the office for any postage and forms needed. If the role is still engaged when the company returns to the office (currently expected in August), then the role will report into the Canonsburg, PA location.
On a daily basis, the Landowner Relations Agent/Support Specialist will provide administrative support to the Land Owner Relations team in a variety of ways including, but not limited to, the following:

  • A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databases
  • Answer incoming calls for the Landowner Relations hotline as well as return calls as needed
  • Answer landowner questions, research and document cases and escalate as needed
  • Manage landowner issue/case needing escalated through to resolution – collaborating with internal partners until the case is closed or further escalated to a team lead
  • Review incoming mail and other land related documentation
  • Create and monitor accounts /Cases (from land owner issues) within Salesforce
  • Manage landowner account updates – prepare/mail change of address and ACH forms; process new/revised owner account data
  • Create and maintain strong relationships with interest partners and industry peers
  • Research owner inquiries related to discrepancies in payments, interests, and settlements
  • Landowner payment inquiries – confirm decimal interests by calculating various interest types – working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)
  • Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and Glancer
  • Review lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc.
  • Provide assistance to legal department to resolve claims and civil matters
  • Other Land Department responsibilities as assigned.

Required Skills:

  • 3+ years’ experience working in an administrative capacity
  • Oil and Gas industry experience is highly preferred; some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns)
  • Experience answering and making calls
  • Professional demeanor suited to working in a customer facing capacity
  • Ability to multitask and prioritize work, independently and effectively
  • Ability to work in a fast-paced, dynamic, and results-oriented environment
  • Experience with the full MS Office Suite
  • Bachelor’s Degree, preferred
  • Customer service skills

Job Requirements:

  • Required Skills:
    • 3+ years’ experience working in an administrative capacity
    • Oil and Gas industry experience is highly preferred; some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns)
    • Experience answering and making calls
    • Professional demeanor suited to working in a customer facing capacity
    • Ability to multitask and prioritize work, independently and effectively
    • Ability to work in a fast-paced, dynamic, and results-oriented environment
    • Experience with the full MS Office Suite
    • Bachelor’s Degree, preferred
    • Customer service skills

Tracking

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